Get Out the Map Aug. 26, 2011
Covering your bases…
By Mike & Darlene Jordan
Over the last few years we’ve written about the need for passports when traveling outside the United States. If you’re flying, you have to have one. Period. We also have encouraged all of our readers to purchase travel insurance to cover any and all non-refundable costs of a trip that will be lost if a traveler cancels their trip for a covered reason or misses a flight or connection.
The hardest part of convincing folks to get a passport for a cruise is that they are strongly encouraged, but not required to get one, unless the cruise returns to a U.S. port that’s different from the original U.S. departure port. There are, however, reasons to get a passport, anyway.
Hurricane Irene has reared her ugly head and battered the East Coast after pounding the Caribbean and causing a situation that illustrates the need for both a passport and travel insurance.
Puerto Rico is a popular cruise port that allows passengers to take a 7-night cruise to islands in the Southern Caribbean (Aruba, Barbados, St. Lucia, Antigua and many more) that can’t be accessed in 7 nights from Miami. San Juan is a major city with regular air service from the mainland and a passport isn’t required to fly there since Puerto Rico is U.S. territory.
Last week, Hurricane Irene set her sights on Puerto Rico and began to threaten the port on embarkation day for two cruises, the Royal Caribbean Serenade of the Seas and the Carnival Victory, scheduled to depart at 8:00 p.m. and 10:00 p.m., respectively.
Word came from the port authority that the hurricane was bearing down and would soon strike the island, and the two ships were ordered to leave at 5:30 and 6:00 p.m., instead. Since it was already mid-afternoon and many customers from both lines were either still in transit, or in Puerto Rico’s “Old Town†sightseeing and couldn’t be contacted, 145 Royal Caribbean passengers and 300 Carnival passengers were left behind.
This is where both insurance and passports became essential. Carnival bit the bullet and offered a hotel night and a free flight from San Juan to Barbados, the Victory’s next port of call; a generous offer, to be sure. Unfortunately, only passengers with passports could take advantage of the offer, since a passport is required to fly to a foreign country from U.S. territory. In Carnival’s case, passengers who could not continue the cruise were offered a refund in the form of future cruise credit, not cash.
Royal Caribbean was not so generous. No compensation was offered, since this was a weather related event. Flight and hotel information were provided to assist passengers in getting to the next port, but at their own expense. Again, those without passports were out of luck. In both cases, travel insurance would have picked up the cost of hotels and flights to the next port, and probably would have covered the cost of returning home and the lost cruise money for those without passports.
Incidentally, this is also a good reason not to wait until the last minute to board your ship when embarking on a cruise. Getting onboard a few hours before departure isn’t a hardship; cruise ships are a fun place to be. Everything is open, there’s a buffet lunch by the pool and it’s a great time to explore.
Yes, hurricanes are rare and haven’t had a significant impact on cruising for several years. But when disaster strikes, the cost of insurance is a pittance compared to what can be lost.
If you love to travel, as we do, a passport is essential. It acts as identification in just about any jurisdiction and it’s a virtual license to see the world. Even at the going rate of $110, that’s only $11/year for the 10 years a passport is valid.
For the folks who were left behind last week, missing a long awaited vacation trip must have been a huge disappointment. For those without passports and/or insurance it was also an expensive one.
Until next time…get out the map!
Mike and Darlene Jordan are franchisees of CruiseOne., and are based in Southern Colorado. You can contact them at 800-267-7613 or by email at mjordan@cruiseone.com.